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Solution


We at Smart Consulting Solutions believe in moving ahead with technology and providing the best and only the best solutions to our Clients. Over the years in developing Offshore and Onshore Projects we have learnt the demand for timely completion of projects and solutions that are scalable. Smart Consulting Solutions provides end-to-end IT services that leverage technology. We provide solutions for a dynamic environment where business and technology strategies converge, and we committed to delivering high-quality services that meet the strategic objectives of our clients worldwide.
  • SAP as business solution
  • BI Solutions
  • Smart ITSM

 

 

Smart ITSM :
Smart Information Technology Service Management (Smart ITSM) provides a complete fully integrated suite that aligns business service management with enterprise asset management, IT operation support also backup and disaster recovery. The service helps our customers achieve their goal in maintaining data integrity, data backup and recovery, portability across multiple platforms with high performance while maintaining excellent functionality. Smart ITSM allows customers to manage an end to end view of their infrastructure with an integrated approach to resource allocation, monitoring and provisioning as well as problem prevention and resolution. These services enable the automation of repetitive IT tasks and processes and deliver optimized resources in real time to address changing business demands and to meet service level agreements. Smart ITSM takes the power, performance and possibilities of asset management to an entirely new level. Built on a single software platform, Maximo Asset Management delivers a comprehensive view of all asset types — production, facilities, transportation and IT — across your enterprise. This allows you to see all of your assets. You gain the knowledge and control you need to closely align your organization's goals with the overall goals of your business.
Implementation:
    Installation, configuration and deploying IBM powerful backup applications, using IBM Tivoli Storage Manager Family and integrating our backup solution with the customer’s business applications (examples: Databases, applications, Mail solutions, archiving solutions) to help our customers have the full functionality of their complete backup solution.
  • Requirements gathering and analysis.
  • Data Management and Data Engineering.
  • Solutions design.
  • Development and Release
  • Testing and deployment
  • Installing and configuring a family of IBM Tivoli Products included in our Smart ITSM
  • Set up security and users policies.
  • Discover and create assets
  • Create workflow processes
  • Generate reports.
  • Integrating service desk software (Tivoli Service Request Management) unifies and automates key service support and asset management processes
  • Problem and incident management with best practice incident and problem processing
Some of IBM Products included in our added services (Smart ITSM):
  • IBM Tivoli Provisioning Manager.
  • IBM Tivoli Network Manager.
  • IBM Tivoli Service Request Management.
  • IBM Maximo Asset Management.
  • IBM Maximo Asset Management for IT.
  • IBM Tivoli Application Dependency Discovery Manager.
  • IBM Tivoli Monitoring Manager.

 

 

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